BulkSMS Use-case – For Customer Appreciation

Becoming a #5Stars customer service business isn’t difficult when you know how to keep the wheel turning for your business. A Customer’s need is sure different at every point in time.  And if your goal as a business is to offer world-class services, you may as well pay attention to how to appreciate the customer you’ve got as quickly as possible. Customers are people and not robots, they’ll mind how your customer service handles them every time.

Let’s say Mrs Juliet buys a bag of rice from your groceries stores on Monday morning, it will be nice if she sees an SMS later the day (a perfect time would be after dinner) that says, “Thank you, Mrs Juliet, for coming to our store today. You made our day. Thanks again. From XYZStores“.

She’ll honestly like this kind of appreciation and would differently keep coming back.

If you send an email alert, she may not read it. She may treat it as a business or work email. But with SMS, it’s direct and personal!

SMS has proven to be more effective when you want to reach your customers immediately and directly.

Integrate this into your customer service process, and see your customers coming back to your business.

End!